On this page I’ve put together links and information about services to help get you and your family through the pandemic. Coronavirus has affected so many of our lives, but London is at its best when we pull together and help each other.
- For urgent medical help – use the online NHS 111 coronavirus service, or call 111
- For life-threatening emergencies – call 999 for an ambulance
NHS Volunteer Responders has volunteers who help people who are shielding, vulnerable or isolating to avoid busy places by collecting their shopping, medicines and other important items. They also give support with regular friendly phone calls and arrange lifts to medical appointments. To register for support go online or call 0808 196 3646 (8am to 8pm, 7 days a week).
The Covid Community Campaign – brings together volunteer and council groups across London. Visit their site to find local sources of food support in particular.
London-wide help and information
Get help to claim Universal Credit from Citizens Advice
Or contact an adviser through their free Help to Claim phone service. England: 0800 144 8 444 – open 8am to 8pm, Monday to Friday and 10am to 4pm, Saturday and Sunday.
Debt and money advice from Debt Free London
FREE HELPLINE: 0808 164 2480
Turn2Us has an online grant search tool
To find non-repayable grants for people on low incomes to weather a crisis.
London Business Hub’s coronavirus information centre
Track down business support and get advice to support your business through the pandemic.
Find services near you from Age UK
Age UK advice line for support with services and benefits: 0800 169 8787. They also host Silver Line’s 24 hour phone service for over 70s for information, friendship and support: 0800 470 8090.
National Domestic Abuse Helpline
This operates free, 24 hours a day on 0808 2000 247. Get support, advice and details of refuges and services in your local area. In an emergency always call 999.
Stonewall provides support for LGBTIQA+ Londoners
And have a coronavirus hub page with links to organisations who can offer more support through the crisis. Their information service is on 0800 050 2020, open 9:30 – 4:30 Monday to Friday.
Switchboard LGBT+ Helpline
Has a live chat service and phoneline at 0300 330 0630, open 10:00-22:00 every day.
Advice from Samaritans if you are concerned about your mental health and wellbeing during this crisis. Whatever you’re going through, you can call Samaritans 24 hours a day, 365 days a year FREE on 116 123.
Support in your local borough
- Barking and Dagenham
- Hammersmith & Fulham
- Kensington & Chelsea
- Kingston upon Thames
- Richmond upon Thames
- Tower Hamlets
- Waltham Forest
Barking and Dagenham
Contact BD CAN, the council’s Citizens’ Alliance Network by caling the council call centre on 020 8215 3000 and asking for help from BD CAN. Find out more.
For urgent help, visit the community hub page here or call the council helpline on 0808 281 3210.
Bexley’s coronavirus information webpage
Or call Bexley’s Coronavirus Helpline on 020 3045 5398
Citizens Advice Bexley‘s website is here, or to make an appointment with a local debt advisor contact 01322 517 150.
See here for information on financial support in the borough, or call the council helpline if your circumstances have changed and you need to make an enquiry on 020 8937 1800.
Get information on support payments, help with food, isolating and assistance or call the council’s assistance line on 020 8313 4484.
Find local sources of support, charities and voluntary groups
If you are self-isolating and you need someone to bring you shopping, prescription medicines or anything else, you can also call Camden Council on 0207 974 4444 and choose option 9.
Camden Citizens Advice
Or call their Adviceline on 0300 330 1157 – open Monday to Friday 10am until 4pm
Find support for hardship or difficulties
Or call the dedicated helpline for residents who need urgent help as a result of COVID-19 on 020 8604 7787 – open Monday to Friday, 9am to 4pm.
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Financial hardship advice page
You can apply for financial support online or if you are in crisis now and cannot afford food or basic essentials, residents can call Enfield council on 020 8379 1000.
Greenwich community support hub
You can also request support by calling free on 0800 470 4831 (Monday to Saturday, 8:30am to 6pm)
Or call Hackney’s coronavirus support helpline on 020 8356 3111, 9am to 5pm, Monday to Friday.
Hammersmith & Fulham
H&F Community Aid Network (CAN)
Volunteer community organisations and charities – find groups online or call the helpline on freephone 0800 145 6095, 8am to 6pm, seven days a week.
Harrow’s coronavirus information webpage
For urgent help for you or someone else call the council’s Coronavirus Hotline on 0208 901 2698.
Havering resident coronavirus helpline: 0800 368 5201
For concerns around care, urgent issues around health and wellbeing or lack of access to supplies including food and medicine: – Monday to Friday 9am to 5pm. Saturday, Sunday and bank holidays 11am to 4pm for emergencies only.
Havering Community Hub and directory
For support from the voluntary sector and residents’ groups.
A partnership between five Hillingdon charities and the council to offer advice and information and regular phone calls for those who need help. To use this service, visit the link above or call 020 3949 5786 from 9am to 5pm Monday to Friday.
To find out more about financial, food and community support. Or if you or someone you know needs urgent support, contact 020 7084 9697.
Visit the support directory to find local organisations offering support, or contact the We Are Islington support helpline on 020 7527 8222 or minicom on 020 7527 1900. Open every day from 9am to 5pm.
Kensington & Chelsea
Council coronavirus hub page
Details of support in the borough and the advice helpline: 020 7361 4326 available Monday to Friday between 9am and 6pm and Saturday and Sunday between 10am and 4pm.
Kingston upon Thames
Connected Kingston links up organisations and mutual aid groups offering local community support. If you or someone you know needs help fill in the form on the page or call 020 8547 5000. If your request is not urgent please try to call between 9am to 5pm, Monday to Friday.
The MyCommunity Gateway service, from AgeUK Lambeth, can help with social support, advice and support to connect up with local services. Call them on 0333 360 3700, Monday to Friday, 9am to 5pm or email email@example.com
The Lambeth Larder social enterprise helps connect local people to emergency food support and other help.
Information and support available from the coordinated voluntary sector hub in Lewisham.
Community Connections Lewisham has a helpline to offer advice, friendly calls, links to local support and help with tasks like shopping. Call 0330 058 3464 Mon-Fri 9.30am – 4pm.
Community Support co-ordinated by Merton Voluntary Service Council
For help and advice you can call 020 8685 2272. Monday to Friday 10am – 4pm.
Coronavirus Helpline from Newham Council in partnership with Community Links. Call 020 7473 9711 between 9am and 7pm, 7 days a week. Call handlers can speak multiple languages.
Redbridge’s coronavirus information webpage
The Council’s main switchboard for residents is at 020 8554 5000 for enquiries and information. Open Monday to Friday from 8.30am to 6pm.
Richmond upon Thames
Richmond’s coronavirus information webpage
The council’s Community Hub Helpline is avilable at 020 8871 6555, open Monday to Friday, 9am to 5pm.
Community support: A partnership and directory of local voluntary groups in Richmond offering help, supported by the council and CILS.
Southwark Community Support Alliance
Coordinated by the council as a one-stop support hub for people isolating, vulnerable or in need of essential supplies. Complete an online referral form or call 020 7525 5000, Monday to Friday 9am to 5pm, or outside these times for emergencies only.
Links to local support groups and a form to request help
You can also call the council at 020 8770 5000, option 6.
Advice Link Partnership Sutton
A partnership between AgeUK Sutton, Citizen’s Advice Sutton and Sutton Carers Centre. Fill in a form for help or call 0208 254 2616 between 9.00 am and 5.00 pm, Monday to Friday.
Directory of local voluntary and community organisations who can help with a wide range of problems.
Support for vulnerable residents
Including a phoneline for urgent needs for essential services. Available at 020 7364 3030, Monday to Friday (9am – 5pm).
External links correct as of 25 Jan 2021 – please contact us if any of these are broken and we will update them. Email firstname.lastname@example.org